How hard is it to install hardwood flooring? Very. It is one of the toughest things to do, mainly because of the sanding involved. That takes time. It’s noisy. And the machine kicks up a cloud of dust. If you want it done right, don’t do it yourself. You should hire a...
Would you do almost anything to make a customer happy? You may have to. If you manage a customer service team, look at your policy. Does your team follow it to the tee? A team that goes by the book for every customer interaction wins merits, but could also drive some...
Does waiting turn you into a monster? At the very least, it changes your mood. It’s like that popular ad slogan for Snickers candy bars, “You’re not you when you’re hungry.” The clever campaign expressed how feeling hungry saps your energy or makes you cranky, snippy...
Urban Surfaces covers a lot of ground. Our banner reads, we offer modern flooring solutions. For 20 years, we’ve served the single-family and multi-family markets, working with contractors, property managers, retailers, architects and do-it-yourselfers. While we’re...
If you’re a property manager, “occupied remodeling” is a part of the business, especially for multi-family units like apartments. You should uphold a high standard for the property. Keep it looking modern. Tenants want to feel comfortable and happy about where they...
Any property manager will tell you that an unoccupied unit is a daily loss of income. The unit could be left as is. That’s a gamble. Upgrades should be made. They should be done as fast as possible and for the least amount of money. You could splash a few coats of...
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