Order Processing & Fulfillment

Orders placed before 11:00 a.m. PST will:

  • Ship the next day (Unless otherwise noted)

Orders placed after 11:00 a.m. PST will:

  • Be processed the next day
  • Ship the following business day

Steps to placing and receiving your order


  1. Contact Customer Service in one of two ways:

  2. Place your order

Urban Surfaces

  1. Approves your order
  2. Packs your order
  3. Ships your order
  4. Emails the shipment tracking number to you


  1. Calls you to arrange delivery time 24-hours in advance. This applies to residential and special deliveries only.
  2. Delivers your order