Order Processing & Fulfillment

  • Orders that are received before 11:00am PST will be eligible to ship “Next Day,” unless otherwise noted
  • Orders that are received after 11:00am PST will be processed the “Next Day” and be eligible to ship the following business day

Steps to receive an order:

  1. Place an order with our Customer Service Team by phone or email
  2. Once approved, the order is packed and shipped  
  3. Receive shipment tracking information via email once available
  4. [Residential Deliveries/Special Request only] Receive phone call from carrier to set up delivery appointment 24 hours ahead of delivery
  5. Receive Delivery

Contact Information for all inquiries:

Email:
CustomerSupport@UrbanSurfaces.com

Phone: (800) 492-8722