by Carlos Milla | May 3, 2021 | Education
Would you do almost anything to make a customer happy? You may have to. If you manage a customer service team, look at your policy. Does your team follow it to the tee? A team that goes by the book for every customer interaction wins merits, but could also drive some...
by Carlos Milla | Mar 23, 2021 | Education, Multi-Unit Commercial
Does waiting turn you into a monster? At the very least, it changes your mood. It’s like that popular ad slogan for Snickers candy bars, “You’re not you when you’re hungry.” The clever campaign expressed how feeling hungry saps your energy or makes you cranky, snippy...
by Urban Surfaces | Feb 17, 2021 | Product Information
Urban Surfaces covers a lot of ground. Our banner reads, we offer modern flooring solutions. For 20 years, we’ve served the single-family and multi-family markets, working with contractors, property managers, retailers, architects and do-it-yourselfers. While we’re...
by Urban Surfaces | Feb 16, 2021 | Product Information, Property Management
If you’re a property manager, “occupied remodeling” is a part of the business, especially for multi-family units like apartments. You should uphold a high standard for the property. Keep it looking modern. Tenants want to feel comfortable and happy about where they...
by Urban Surfaces | Feb 11, 2021 | Product Information, Property Management
Any property manager will tell you that an unoccupied unit is a daily loss of income. The unit could be left as is. That’s a gamble. Upgrades should be made. They should be done as fast as possible and for the least amount of money. You could splash a few coats of...
by Urban Surfaces | Jan 29, 2021 | Education, Product Information
Sometimes you want the real thing. A Rolex watch, for example. A diamond ring. Music from the original recording artist. Hey, nobody likes those tribute bands, right? What about hardwood floors? Hardwood floors never go out of style and could last up to 100 years....
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