Storage & Pickup Policy

Courtesy Storage

Urban Surfaces is pleased to offer 14 days of free storage from the date of purchase. A storage fee of $10 per day after the first 14 days will be applied to any order that has not been completely picked up. Any applicable storage fees must be paid in full before materials will be released.

In Store Purchase And Will Call / Pick Up

Customers must present an original receipt at the time of pick up. Urban Surfaces reserves the right to hold any merchandise until proper ownership can be established. To allow someone other than yourself to pick up merchandise, such as a contractor or delivery service, you must authorize Urban Surfaces to release your merchandise by entering the pickup person’s information at checkout or by calling in to the Customer Service center (800) 492-8722 and providing this information. Anyone not on this list, regardless of possession of original receipt, wishing to obtain your merchandise must first be validated by you, the customer. The person(s) authorized to pick up materials must have a government issued photo I.D. for verification.

Product Accuracy Verification

MAKE SURE TO INSPECT ALL MERCHANDISE AT THE TIME OF PICK UP. It is the customer’s responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color, and batch #’s to ensure accuracy prior to leaving the store. Any discrepancies between the customer’s inspection and the purchased merchandise as reflected upon the sales receipt must be determined prior to leaving the premises and a manager must be notified. By signing your receipt at the time of pickup, your signature will constitute your agreement that your order has been received in FULL and that it is ACCURATE. Once you have left the premises, no exceptions will be made.

Communications

Customers agree to be contacted by Urban Surfaces, including by phone call or text message at the telephone number provided to and/or on file with Urban Surfaces regarding the pickup or delivery of their order. Customers agree that any such communications are informational only.

Contact Information for all inquiries:

Email:
CustomerSupport@UrbanSurfaces.com

Phone: (800) 492-8722